and implementation of information technologies and systems.
projects implemented by Index-Bulgaria:
INTEGRATED INFORMATION SYSTEM OF THE NATIONAL ASSEMBLY OF THE REPUBLIC OF BULGARIA
A Web-based system of informational support for all major activities at the
National Assembly. It integrates the following 11 modules that function independently: "Legislative
Activities", "Parliamentary Control”, “Parliamentary and Administrative Structures", "Document
Registry", "Task Management", "Euro-Documents”, “International Relations and Protocol", “State
Gazette" “Auto Service”, "Media" and “Administration”). In 2010, the website of the National
Assembly was upgraded to a web portal providing information and electronic services to the citizens
E-PARLIAMENT OF THE
REPUBLIC OF SERBIA
Web-based system that automates all key activities related to the legislative
processes, supports electronic parliamentary sittings, paperless document flow,
up-to-date information and history of the parliamentary bodies and administrative staff. All
activities with paper, electronic and digitally signed documents are automated. The system provides
task management and control tools, e-Administration, e-Services, e-Archive, etc. Statistical and
specialized queries and reports, one-stop administrative services, content management and dynamic
business process management procedures are implemented. The system has been in operation since
NATIONAL INFORMATION SYSTEM "CONVICTION STATUS"
Developed under the PHARE Program, the system includes 113 local Conviction Status
systems operating at all district courts, and a central Conviction Status system and central
database operating at the Ministry of Justice. Each local system is autonomous and, if necessary,
can exchange data with other local systems. The central Conviction Status system integrates data
from the local systems. In 2009, under a contract signed with the Supreme Judicial Council, a
renewed system version was implemented to meet the up-to-date requirements of the regulatory
framework and clients’ expectations for functional upgrade and technological improvement. More than
1,000,000 conviction status certificates and conviction status reports are issued annually by the
NATIONAL INFORMATION SYSTEM "BULGARIAN IDENTITY DOCUMENTS"
Developed jointly with the Institute for Computing Technology at the Ministry of
Interior, the system has a hierarchical three-level structure - national, regional and district.
From 19999 to 2010 the system worked flawlessly on more then 1300 workstations all over the country
supporting business processes related to the inssuarance of personal identity documents of
Bulgarian and foreign nationals. The system is highly estimated by EU experts.
ADMINISTRATIVE DOCUMENT PROCESSING SYSTEM AND INTRANET PORTAL OF THE NATIONAL AUDIT OFFICE
The system supports document and workflow management at the National Audit Office.
Provides access to corporate information, enables task execution control. The Intranet Portal is a
corporate managerial and informational Web portal designed to support and integrate people and
information across NAO. It gives a unified and secure access to information, extracted from
multiple sources, including media publications, and a knowledge base for employees working with
documents. The system has been upgraded recently with a new functional module supporting the
administrative penal activity of the National Audit Office.
NATIONAL INFORMATION SYSTEM FOR ANIMAL REGISTRATION, IDENTIFICATION, TRACKING AND HEALTH
STATUS CONTROL (VetIS)
An Integrated Web based Information System with centralized database, designed to
support the managerial and technological processes at the Bulgarian Food Safety Agency, its
territorial structures and all persons and entities operating under the Veterinary Law. The system
maintains a number of centralized registers. Provides information on the entire life cycle of
animals and their potential to be included in the food chain, animal health control within the
breeding process, supports veterinary practice monitoring, execution of queries and reports.
Provides summarized information to EU authorities and Bulgarian institutions, as well as specific
information to State Fund “Agriculture” for payment of the subsidies under EU projects and
programs. The system is compliant with the requirements and the principles of EU and OIE and
related Bulgarian veterinary regulations. More than 5200 users work with the system in a 7/24 mode.
The peak number of concurrent users is 1000. The system has been functionally upgraded with a
module for foot and mouth disease monitoring and control, module for processing data on tribal
animals born in the country or imported and species at risk, and module for raw cow milk quality
INTEGRATED INFORMATION SYSTEM OF THE MEDICAL EXPERTISE IN BULGARIA
The system processes information and maintains a register with centralized
electronic files (to which stakeholders are granted controlled information access) for all persons
that have been subject to medical expertise, supports all major business processes of the medical
expertise authorities, enables XML data export to the information systems of other institutions,
such as the National Insurance Institute, Agency for People with Disabilities, National Health
Insurance Fund, etc., and provides e-services for persons and institutions, such as registration of
applications, requests, complaints, and status tracking. The system stores data on more than 2 130
000 expert medical decisions. It supports 500 concurrent users.
INTEGRATED WEB SERVICES FOR ACCESS THE INTERPOL DATABASES
Development and implementation of a specialized software for integrated web
services and user interface for access to the Interpol central databases. More than 3000 authorized
users from the Ministry of Interior and its structures in Bulgaria are enabled access to the
Interpol databases and perform queries by specified search criteria.
JOINT INFORMATION SYSTEM FOR PROCESS OPTIMIZATION "ONE HEALTH"
The system provides a full monitoring of contagious diseases in wild and domestic
animals - from the moment of notification for a suspected disease, to the date of its restriction
and eradication in the cross-border area Bulgaria-Serbia. Supports data exchange with the
Integrated Information System of the Bulgarian Food Safety Agency VetIS and the Information System
of the Veterinary Institute in Nis.
WEB-BASED IMMUNIZATION REGISTER AT THE NATIONAL CENTER OF INFECTIOUS AND PARASITIC DISEASES
A Web-based, unified information system supporting the immunoprophylactic
activities performed by participants on all levels, web-based immunization data storage and
exchange, including vaccine stock information, with proven functional interconnections at all
levels. Supports the implementation of the National Immunization Program by improving the
immunization coverage of the population and surveillance and control of vaccine-preventable
diseases. Electronic services are implemented that enable checking into the register for persons’
immunisation history. The system is piloted at the Ministry of Health, Sofia Regional Health
Inspectorate, National Center of Infectious and Parasitic Diseases and three GP practices in Sofia
PORTAL OF THE TRANSFUSION HEMATOLOGY INFORMATION SYSTEM
The web portal provides unregistered users with general information on the blood
donation process, such as description of the process, addresses of hematologic centers, news, etc.
Enables checking the blood donor results. The portal provides electronic services for registered
users, such as doctors from the medical institutions and experts from the Ministry of Health and
the Bulgarian Drug Agency, helps them to manage electronically the process of blood requesting and
transfusion, and run queries and reports on blood donors and recipients.
MANEUVER PLANNING IN PORTS SYSTEM (MOVER)
MOVER collects and provides the traffic tower dispatchers and other traffic
participants with up-to-date operational information on port traffic status and management.
Supports effectively the operators on duty responsible for traffic management in ports. The project
is co-financed by the European Commission (DG "Mobility and Transport") within the TEN-T Programme.
ELECTRONIC SERVICES AND COMPLEX ADMINISTRATIVE SERVICES AT THE NUCLEAR REGULATORY AGENCY
The system supports the processes of issuance, change and termination of licenses
and permits, fees status tracking, control, inspection and registration of events with ionizing
radiation sources and nuclear facilities at the Nuclear Regulatory Agency. Within these processes
the system interacts with the systems of other institutions, such as Directorate General “Civil
Registration and Administrative Services” and Registry Agency. The system provides electronic
administrative services. It has been functionally extended recently with some new public registers,
an application for e-services access, new modules corresponding to the latest regulatory framework
and an electronic register for ionizing radiation sources monitoring and control.
PUBLIC INFORMATION ACCESS PLATFORM
The system was developed under a contract with the Administration of the Council of
Ministers. It is a unified, central, public web-based information system that supports
electronically the entire process of submitting and reviewing applications for access to
information, redirecting them to competent authority if necessary, presenting decisions and
publishing the relevant information in compliance with the Access to Public Information Law while
protecting the applicant’s personal data in observance of the Personal Data Protection Law.
JOBS.GOVERNMENT.BG PORTAL AND TEST CONDUCT PLATFORM
Both systems were developed under a contract with the Administration of Council of
Ministers aiming to improve the efficiency of employee selection and modernize the methods of
selecting the most suitable candidates for the respective positions in the state administration.
The jobs.government.bg portal is a unified system for dissemination of information on offered
positions in the state administration, internship and fellowship programs, as well as positions
related to the mobility of civil servants. The test platform is a technological tool for electronic
IMPLEMENTATION OF A SHARED RESOURCES PORTAL FOR THE DEVELOPMENT OF E-GOVERNANCE
SOFTWARE SYSTEMS AT THE STATE E-GOVERNMENT AGENCY
SPECIALIZED SOFTWARE SYSTEM SP. VIS FOR CONNECTION OF THE NATIONAL VISA
INFORMATION SYSTEM TO THE EU CENTRAL VISA INFORMATION SYSTEM CS.VIS
UPGRADE OF AIS DOCUMENTOOBOROT AT THE MINISTRY OF DEFENCE
The system has been in operation at the Ministry of Defence since 2001. A web based
version of the system has been implemented recently, together with three new modules – “e-Services”,
“e-Meetings” and “e-Leave”.
KNOWLEDGE AND CONTENT MANAGEMENT SYSTEM AT THE NATIONAL REVENUE. A functional
extension of the system was developed and implemented in 2019
INFORMATION SYSTEM OF THE SPECIAL SERVICES OF BULGARIA
SUPPLY, INSTALLATION AND CONFIGURATION OF AN ORACLE BASED PLATFORM, ENHANCING
ACCESS, MANAGEMENT, ANALYSIS AND VISUALIZATION OF GEOGRAPHIC INFORMATION AT THE AIR TRAFFIC CONTROL
FURTHER DEVELOPMENT OF THE INTEGRATED INFORMATION SYSTEM FOR COMBATING CRIME (UISCC) AND
PUBLIC ACCESS TO THE SYSTEM’S CENTRAL COMPONENT RELATED TO THE OPEN DATA INITIATIVE, PROVISION OF
COMPLEX ADMINISTRATIVE SERVICES
The system supports information on events and objects in the criminal process -
pre-trial cases, court cases, and execution of penalties. The central components of the corporate
information systems of the judiciary and the executive authorities (VAIS), involved in criminal
justice, are connected to the central component of UISCC. Submitted information is integrated into
UISCC and provides a comprehensive view of the criminal proceedings in the form of reports and
statistical information. The UISCC central component provides VAIS with a standard for presenting
and exchanging data, signaling messages, subscription events and integration web services.
IMPLEMENTATION OF NEW FUNCTIONALITIES OF THE STATISTICAL UNITS REGISTER AT THE
NATIONAL STATISTICAL INSTITUTE
FUNCTIONAL EXPANSION OF THE INFORMATION SYSTEM OF THE CUSTOMER PROTECTION
ESTABLISHMENT OF A SOCIAL SECURITY INFORMATION EXCHANGE SYSTEM AT THE NATIONAL REVENUE
The system supports electronic information exchange between the competent
institutions in Bulgaria and the European Union.
MAINTENANCE AND UPGRADE OF THE NATIONAL VISA INFORMATION SYSTEM HARDWARE AND
SOFTWARE, AS WELL AS THE INTERFACE TO THE EU VISA INFORMATION SYSTEM AND THE VISA CONSULTING
NETWORK VISION (partner in consortium "IBS INDEX")
software products offered by Index-Bulgaria:
A web based system which integrates the following functional modules: document creation, electronic
document registry and record keeping, document flow, task control, registration of documents from
electronic services, business processes management, e-archive, queries and reports, administration.
Provides paperless document registry technology - registration of draft and paper documents,
scanned documents, unsigned electronic documents, digitally signed electronic documents by
implementing all current document registry and document flow technologies. Provides tools for
electronic services. The system is certified for compliance with the Ordinance on the General
Requirements for Interoperability and Information Security. A communication module has been
developed to enable electronic exchange of documents with other document flow systems in compliance
with the Technical Protocol for Message Exchange via the Electronic Messaging System, as well as a
module for integration with the Secure Electronic Delivery System. Various versions of the system
have been successfully implemented and operate in more than 430 different organizations on more
than 14 000 workstations. Some of the system users are: National Assembly of the Republic of
Bulgaria, Ministry of Defence, General Staff of the Bulgarian Army, Ministry of Finance, Parliament
of the Republic of Serbia, Republican Election Commission of Serbia, National Audit Office,
Financial Supervision Commission, National Statistical Institute, Executive Agency Maritime
Administration, Bulgarian Food Safety Agency, Registry Agency, Nuclear Power Plant “Kozloduy”,
State Committee for Information Security, Bulgarian Dossier Commission, State Agency “Technical
Operations”, National Bureau for Control of the Special Intelligence Means, United Grand Lodge of
Bulgaria, Bulgarian Academy of Science - Institute of Biodiversity and Ecosystem Research, Lukoil
Bulgaria, State Commission on Gambling, Military Medical Academy, Varna Medical University,
National Agency for Vocational Education and Training, Union of Hunters and Fishermen in Bulgaria,
Executive Agency “Military Clubs and Recreation” etc.
Automates and manages activities with classified paper and electronic documents in compliance with
the Classified Information Protection Act and its Implementing Regulations. The system is
implemented on nearly 1000 workstations at the Ministry of Interior, Ministry of Defence and other
ministries, National Audit Office, State Commission on Classified Information, Sofia Municipality,
agencies, special services, etc.
SPECIALIZED SOFTWARE PACKAGE for universal queries, reports and statistics,
enhancing the capabilities of the information systems developed by other developers and shortening
the product development cycle.
AND INDUSTRIAL SECURITY”
Automates the activities in security investigations of legal and natural persons and investigations
of persons’ reliability under the Classified Information Protection Act and its Implementing
Automates issuance of visitor passes and visitors monitoring in the premises of large
organizations. Maintains up-to-date information and enables checking into the database for
controlled persons. The system is implemented at the Ministry of Justice, Ministry of Agriculture,
Food and Forestry, Ministry of Regional Development and Public Works, etc.
Supports processing, storage and presentation of data from publications and other media information
sources. The web based version of the system is implemented in some media and in the special
services of the Republic of Bulgaria.
system supports library activities. It has two versions with analogical functionalities – a web
based and a client-server version.
System "Clinic", AIS “Electronic Sitting, AIS “Leave Applications”, AIS “Auto Transport”, AIS “
Hardware and standard/basic software delivery, installation, system integration and technical
support. Consulting services.
is a partner of leading world producers
Technologies Titanium Partner, DELL Architecture Partner, DELL Solution Partner, DELL Authorized
Service Provider (DASP), DELL Gold Premier Enterprise Support Services
Gold Partner - Gold Application Development;
IBM Business Partner
- Partner authorized for SIB for VIS
Partner – Quality Imaging Reseller
L L L L Authorized Partner
Wall – Authorized
– Authorized Distributor
solutions, communication devices, PCs and laptops, workstations, printers, scanners, virtualization
software, corporate network security software etc.
Index-Bulgaria has qualified professionals holding internationally recognized certificates
in project management, quality management and information security, various technologies covering
the whole lifecycle of software solutions realization (analysis, design, development, testing and
implementation), as well as for the entire product range of DELL, Oracle, Microsoft, IBM, VMWare,
Veeam and others.
services and audits
on the subject of
activity of Index-Bulgaria
service and system maintenance
For all hardware and
software offered, Index-Bulgaria provides warranty and post warranty technical and system support
through the its customer service network situated in the cities of Sofia, Plovdiv, Varna, Ruse,
Burgas, Gabrovo, Vratsa, Devnya and Kozloduy. The company has its own spare parts inventory and
necessary technical and testing equipment, as well as highly qualified engineers and system
administrators certified for all offered products.
National Assembly of the Republic of Bulgaria, Council of Ministers, National
Audit Office, Prosecutor’s Office, Ministry of Interior, Ministry of Foreign Affairs, Ministry of
Defence, Ministry of Finance, Ministry of Justice, Ministry of Agriculture and Food, Ministry of
Transport, Information Technology and Communications, Ministry of Labor and Social Policy, Ministry
of Economy and Energy, Ministry of Regional Development and Public Works, National Assembly of
Serbia, Republican Election Commission of Serbia, Sofia District Court, Bulgarian Food Safety
Agency, Financial Supervision Commission, State Committee on Information Security, Defence Staff
and military formations, Special Services of Bulgaria, National Statistical Institute, 113 district
courts, National Revenue Agency, National Agency on Vocational Education and Training, Registry
Agency, National Expert Medical Commission, Regional Administration Sofia Region, Executive Agency
"Maritime Administration", State Agency “Ports Infrastructure”, BULATSA (Air Traffic Services),
Bulgarian Nuclear Regulatory Agency, Center for Prevention and Countering Corruption and Organized
Crime, State Commission on Gambling, Bulgarian Dossier Commission, Bulgarian Small and Medium
Enterprises Promotion Agency, Bulgarian Telegraph Agency, National Sports Academy, Lukoil Bulgaria,
Experian Bulgaria, Interoute Bulgaria, Nuclear Power Plant Kozloduy, Honeywell, Codix Bulgaria,
VMware Bulgaria, Experian Service Centrix Bulgaria, Philip Morris Bulgaria, MARS Incorporated
Bulgaria, Schneider Electric Bulgaria, Inter Wood Bulgaria, Honeywell, Codix Bulgaria, VMWare
Bulgaria, Service Centrix Bulgaria, Shire Pharmaceuticals, EuroGames Technology, Allianz
Raiffeizen Bank Bulgaria, BNP Paribas, Skrill (Moneybookers), Abbott Product/Abbvie, Kamenitsa AD,
Izobar Commerce Bulgaria, Warley Nuclear Services, Sensata, Grand Hotel Sofia, Emerson, Cargill,
Solvey Sody AD, Adastra Bulgaria, GfK Bulgaria, ACNielsen Bulgaria, KPMG, Quintilles, AIG, Maximus
Data Company, KEMET Electronics Bulgaria, Theta-Consult, Devin and many others.
Index-Bulgaria Ltd. is certified for:
Quality Management System ISO 9001:2015; Information Security Management System ISO 27001:2013;
IT Service Management System ISO/IEC 20000-1:2011;
Environmental Management System ISO 14001:2015;
by LLOYD’S REGISTER QUALITY ASSURANCE (LRQA) and LL-C
*3355 (*DELL), (+359 2) 903 4400 Fax: (+359 2) 975 3681